CRE researchers will examine a suite of demonstration programs across four research area settings, as well as conduct prospective research studies, including randomised controlled trials. 

Four challenges that will provide a deeper focus across each setting have been identified. These areas are:

Technology solutions

A variety of technological solutions are used depending on the nature of the health intervention. Each setting and clinical interaction may require a different solution. As technology advances, new equipment, software and infrastructure will create further opportunities for new service configurations and clinical services. 

Business processes

Effective business processes are used throughout all themes of the CRE.

In order to facilitate acceptance and effective implementation of telehealth services across all stakeholders, models of change management, stakeholder theory and research on trust and legitimacy will be used. 

Health economics

A critical aspect of telehealth acceptance is cost and how it benefits patients, service agencies and health funders. Researchers from the Health Economics area will ensure that costs and related benefits of CRE projects are critically examined. Researchers will also direct studies of stakeholder preferences using a variety of methods, such as discrete choice experiments. 

Store and Forward

Store and Forward approaches to telehealth have been successfully implemented for clinical situations where assessment of motion is not required, for example dermatology and wound care. The CRE's Store and Forward researchers will investigate the best ways to translate the success of Store and Forward approaches into other modes of telehealth service delivery. It will also explore the applicability, sustainability and economics of each mode. Aspects of the research will also aim to inform policy development regarding the relative benefits of modes, specifically Store and Forward approaches, with an aim to receive support for less expensive modes through the MBS.