Joanna is a Postdoctoral Research Fellow for UQ Business School. She has a background in psychology. She is involved in a number of telehealth research projects, one of which examines the integration of technology-mediated healthcare service provision through telehealth at the Royal Flying Doctor Service (RFDS). Joanna’s PhD research focused on the implementation and adoption of telehealth in residential aged care facilities. She examined how health professionals change and reconfigure their professional competence and routines when practising in technology-mediated service settings.

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